FAQs

General Information

  • This portal is for public records requests for the County of Shasta only.
  • Records Requests on this portal are public. We suggest that you do not include confidential information such as birthdates or Social Security numbers.
  • Requesters’ information is not published on this portal; however, this information is public and may be released in response to a public records request.
  • Public Records Act requests and the records provided in response in NextRequest, are deleted from the portal after five years following the date the last responsive record is added in response.
  • You may create an account and log in to NextRequest and search for your request at https://shastacountyca.nextrequest.com/users/sign_in/. Requesters are required to create an account and login in order to attach documents to a request. Otherwise, creating an account is optional.
  • Once you submit your request, you will receive email notifications regarding the status of your request. If you are not receiving the email notifications, check your spam/junk folder.
  • It is not necessary to enter the same request multiple times for each applicable department. You can select multiple departments when entering the request or County staff may also assign one request to multiple departments.

Tips on Submitting Focused Requests:

  • Search prior requests on the portal or the documents page for previously published records at https://shastacountyca.nextrequest.com/documents/.
  • If you don't know the name of the record, describe the information you believe is contained in it.
  • Be as specific as possible with the types of records that you are requesting.
  • Provide a date range for the records you are seeking. For example, from January 1, 2020, to the date of the request.
  • List all known departments or employees that may be involved in the subject matter.

Anonymous Requests:

  • Requesters are not required to include a name, phone number, address, or email address as part of the request.
  • If you submit a request without contact information, the portal will not allow you to receive updates for your request and you will not be able to log in to access documents. It will be your responsibility to check for records that are posted publicly on the portal in response to your request. If the County needs clarification of your request and you have not provided contact information, your request may be closed without a response.

Other Agency Records:

The following are not records of the County of Shasta. You may contact the agencies identified below for these records:

Other Records: